Customer Service Representative
Company: Next Level Recruiting Inc
Location: San Leandro
Posted on: January 12, 2022
We are looking for tenacious, self-motivated individuals that
are well-versed in a customer-oriented environment and have a
flawless reputation for putting the customer first. The mission of
our Customer Service Representative is to educate and navigate
customers through service and product options available to them in
their neighborhood. We emphasize continuous learning and personal
development, so there is always someone in your corner to support,
help, and hold you accountable to your standards and goals.
Upon becoming a vital team member, you will start in a 2-3 week
training class to receive a comprehensive education on our:
Nationally recognized customer service and outreach tactics
Detailed overview of products, services, and promotions
Complete instruction regarding our compliance regulations
What are your day-to-day responsibilities as a Customer Service
Deliver an exceptional customer experience - ask questions to
understand the customer's lifestyle and personal needs, encourage
open communication and honesty, and provide product recommendations
specifically curated to address their needs
Meet with customers daily and enter each interaction with the
highest degree of courtesy, professionalism, and kindness
Track and process new orders, account upgrades, and de-escalate
customer complaints to increase customer satisfaction
Maintain a broad working knowledge of all products, services, and
promotions available to our customers and stay current on
Participate in daily training sessions, virtual networking
opportunities, and conference calls to review and discuss customer
satisfaction targets, areas for improvement within the customer
experience, develop sales techniques, and streamlining technical
May assist in onboarding, training, and mentoring new employees
contingent on the success and reputation you build within our firm
and amongst our clients and customers
Perform other duties as assigned by Senior Management
What skills are we looking for in a Customer Service
Empathy, patience, and consistency. When you are a Customer Service
Representative, you are fully aware that you will help and work
with multiple personalities. Some customers may be irate, while
others ask an endless amount of questions. You must be able to
confidently manage all types of customers and scenarios with
understanding and the same level of service every time.
Adaptability. The best part about working in a people-centric
career is no day is ever the same. However, that means you need to
be able to roll with the punches, walk into challenges with open
arms, and handle surprises with a sense of humor.
Clear communication. You say what you mean and mean what you say.
It is essential that customers fully understand the products and
services described to them, promotions available, and their account
information. Use authentically positive language, stay engaged, and
never walk away without confirming the customer is satisfied with
Work ethic. You cannot teach this, and there is a difference
between being an efficient worker and a hard worker. An efficient
worker is prepared every day and manages their schedule perfectly,
so they can effectively help as many customers as possible.
Knowledge. Ultimately, your responsibility as a Customer Service
Representative is to understand a customer's situation, provide
product recommendations, answer questions, and be their go-to
support throughout the order process. You stay informed enough to
respond to their inquiries adequately, and you are humble enough to
say, "I'm not sure." Customers will appreciate your honesty, and in
a reliable team-oriented environment like ours, everyone on the
team is excited to help.
Thick skin. We may be an entrepreneurial-minded firm, but that
doesn't change the fact we still believe the customer is always
right. The ability to swallow one's pride, accept negative
feedback, and work to get better is essential for customer
satisfaction and the growth of our organization.
It's time to join a company that emphasizes company growth as much
as your personal growth. Apply now!
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Keywords: Next Level Recruiting Inc, San Leandro , Customer Service Representative, Sales , San Leandro, California
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