Logistics Manager, Home Delivery

Company: RH
Location: San Leandro
Posted on: September 16, 2022

Job Description:

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.As a *Logistics Manager*, you will lead RH's 3PL service providers to deliver operational excellence, ensuring a luxury experience for our clients. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for third-party teams that play an integral role in the continuous elevation of our customer experience.*YOUR RESPONSIBILITIES** Live Our Vision, Values, and Beliefs every day* Lead our external delivery partners to align the RH home delivery experience with the luxury and world-class service experienced by customers in our galleries and online* Guide and support our delivery partners, drive performance and ensure accountability from our partners around all aspects of the delivery experience* Oversee loadout to ensure compliance, accuracy, quality, and efficiency* Identify any 3PL performance concerns, and work with vendors to resolution* Conduct route review process to maximize daily capacity and optimize the customer delivery experience; lead the delivery partner billing process* Address and resolve escalated customer service issues in a timely and thorough manner* In partnership with the Senior Leader and delivery partners, support driver training initiatives that elevate the delivery experience*OUR REQUIREMENTS** 3+ years leadership experience in furniture home delivery or similar field* Adept at hiring, training, coaching and executing all facets of employee performance* Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving and decision-making skills* Relentless passion for providing world-class service within the organization and to our customers* Proven ability to address and solve problems in a creative, innovative, timely and decisive fashion* Computer proficiency is a must. MS Word, Excel and GSuite are used daily and extensively in this position* Ability to visit clients in an assigned geographic territory* Ability to lift at least 50lbs*WHAT WE OFFER** Signing Bonus of $2,500 after 90 days of employment.* Annual Bonus Incentive Program* Medical, Vision, and Dental Plans* Company-paid Life Insurance and Disability Income Protection Programs* Health Care and Dependent Care Flexible Spending Accounts* 401(k) Savings Plan* Competitive Paid Time-Off plan* Employee Assistance Program* Generous discount on our products and at RH restaurantsABOUT USRH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance._Recruiting Keywords: third party provider, individual contractor, driver, account manager, routing, scheduling, GPS software, fleet maintenance, transportation manager, transportation leader, driver leader, scorecard, KPI, logistic manager, logistics management specialist, logistics supervisor, transportation manager, furniture operations, home delivery, final mile_.Job Type: Full-timePay: $75,000.00 - $85,000.00 per yearBenefits:* 401(k)* Dental insurance* Employee discount* Health insurance* Life insurance* Paid time off* Referral program* Vision insuranceSupplemental pay types:* Bonus pay* Signing bonusAbility to commute/relocate:* San Leandro, CA 94577: Reliably commute or planning to relocate before starting work (Required)Experience:* 3rd Party Logistics: 2 years (Required)* Furniture Operations: 1 year (Required)Work Location: One location

Keywords: RH, San Leandro , Logistics Manager, Home Delivery, Professions , San Leandro, California