Company: Wheelcare Express, Inc
Location: San Leandro
Posted on: August 6, 2022
Job Description Salary: $15-$17 Wheelcare Express Inc. is a
Non-Emergency Medical Transportation (NEMT) company that has been
proudly serving many counties in Northern California for over 40
years. Wheelcare Express, Inc. currently has offices in Sacramento,
San Leandro/Oakland, San Mateo, Santa Rosa/Solano and Tracy. WCE is
looking for Dispatchers to coordinate high volume schedules and
driver routes to transport patients to and from medical
appointments and other engagements. Many of our patients are
disabled and may need to be transported by wheelchair or gurney. If
you like a fast-paced environment, are computer savvy and have good
interpersonal skills, we would like to hear from you. If you would
like part time work, we may be able to accommodate that too.
RESPONSIBILITIES Properly deploy and monitor all NEMT vans and
drivers to efficiently transport clients to medical appointments or
other engagements to ensure timely pick up and drop off of clients.
Provide excellent and effective communication and customer service
to drivers, clients and Network Providers/Medical Facilities.
Demonstrate empathy and understanding for clients (children,
seniors, individuals with handicaps or illness) Assist drivers and
network providers with issues or problems related to scheduling.
Expect the unexpected. Understand and effectively use dispatch
software (Mediroutes) Document operations appropriately and follow
Company policies. QUALIFICATIONS High School Diploma or GED Ability
to prioritize multiple tasks, along with the ability to work
independently and as a team member. Excellent customer service
skills Must have a positive attitude, good communication skills and
be empathetic and polite. Effective written and oral communications
skills Moderate skills in MS Word, Excel, GPS & Smart Phone
Applications Prior experience as a Dispatcher or prior experience
with scheduling software is a plus, but not required. Geographic
knowledge of Alameda County
Keywords: Wheelcare Express, Inc, San Leandro , NEMT Dispatcher, Professions , San Leandro, California
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