Technician III

Company: Corovan
Location: San Leandro
Posted on: January 8, 2022

Job Description:

The Technician III's primary role is to lead small jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals and related hardware, and/or provide daily help-desk solutions at an ROI account as assigned.

The Corotech Technician III is assigned to work at different customer account locations to provide technical support for commercial moving projects. He/she also provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories.

Corotech Technician III needs to ensure the customer's requests relating to IT Technical support are carried out efficiently and in a timely manner.

Corotech Technician III acts a focal point of contacts for any IT issues that need to be escalated to Corotech Manager or customers. He/ she should be able to provide training, coaching and mentorship to new-hires or junior technician level I or II.

Position Responsibilities

• Ensure a professional manner and appearance in provided Corotech uniform.
• Ability to organize and perform a customer server room or lab room relocation if assigned.
• Be able to supervise and lead a small tech project if needed.
• Interact with customers to report any technical issues and matters in a professional manner.
• Provide advanced helpdesk-level workstation troubleshooting support.
• Ability to strongly perform the Technical I and Technician II levels key responsibilities.
• Act as a point of contact between customers and the company for any feedback.
• Provide advanced technical support for any complicated technical matters.
• Provide guidance and mentorship to other team members, especially Technician I & II levels.
• Ability to install all customer's requested software, application and system.
• Required to provide advanced workstation trouble shooting skills.
• Quickly respond to any of technical requests from customers.
• Possess the ability and willingness to assist the moving crews if needed.
• May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment and boxes as required.
• Escalate any technical issues to Corotech Manager & Corotech team lead if needed.
• Basic Qualifications
  • High School Diploma or college degree or equivalent combination of experience and training.
  • 2-3 year Tech Support experience
  • Computer hardware, cables, connections and basic software experience Other Requirements
    • Willing to work weekends and overtime as needed is preferred
    • Excellent verbal and written communication skills
    • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
    • Excellent follow-through and attention to detail
    • Excellent teamwork and interpersonal skills
    • Ability to demonstrate initiative and to work with minimum supervision
    • Ability to do electronics troubleshooting, analyzing information, provide solution and good judgment in making decisions
    • Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven, supply management, ability to multitask, attention to detail and good oral and written communication skills
    • Good communication skill, ability to provide guidance and instructions to team members, ability to explain the solutions to customers
    • Familiar with the office & installation move process and understand the move labeling and directional signage is preferred
    • Good understanding of server equipment. Pay & Benefits
      • Competitive hourly wage based on experience
      • Retirement savings plan with company match
      • Paid Sick Leave
      • Employee Referral Program
      • Safety Reward Program
      • Continuous learning and career development training.
      • Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Depending on the assignment, employee may require ordinary ambulatory skills sufficient to visit other locations, or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of computer equipment, tools of 10-50 pounds. Employee requires to have good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
        
        Additional Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Klinger is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

Keywords: Corovan, San Leandro , Technician III, Professions , San Leandro, California