Transportation Specialist

Company: Wayfair
Location: San Leandro
Posted on: September 14, 2020

Job Description:

Transportation Specialist

Transportation Specialists are responsible for inventory fidelity and back-end warehouse support. Transportation Specialists ensure that POs are in their proper inventory states, leading to streamlined scheduling and delivery. Transportation Specialists are also responsible for reconciling exceptions, reverse logistics, and driver paperwork.

What You'll Do:

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• Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
  
• Identify exceptions such as damage, short shipments, misshipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
  
• Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
  
• Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
  
• Print any necessary paperwork for delivery teams, correcting any errors
  
• Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
  
• Provide feedback on processes and tools
  
• Support Customer Service and other partner teams in efforts to maintain high customer satisfaction
  
  What You'll Need
  
  
  • 
    
  • 5+ years of relevant experience in a similar role.
    
  • Strong written and verbal communication skills with a strong customer-centric approach.
    
  • Ability to multitask and navigate through various systems and tools.
    
  • Well organized and detail oriented.
    
  • Comfort with Microsoft Office and learning new technologies.
    
  • Proactive in identifying opportunities for improvement and driving solutions.
    
  • Experienced in Logistics or Transportation.
    
  • BA/BS preferred.
    
    Apply Now

Keywords: Wayfair, San Leandro , Transportation Specialist, Professions , San Leandro, California