Principal Program Leader - Business Operations

Company: Epicor
Location: Dublin
Posted on: May 22, 2025

Job Description:

As a Program Leader at Epicor, you will drive the execution of transformational initiatives, working with key business stakeholders, technical subject matter experts, and IT to manage delivery and realize value. This role is essential for improving cross-functional collaboration and supporting our transformation activities.What you will be doing:

• Driving transformational initiatives, managing delivery, and realizing value with key business stakeholders, technical experts, and IT.
• Scoping, executing, and driving adoption of large-scale business programs using project management, process design, and change management methodologies.
• Providing quote to cash operational process strategy, aligning stakeholders, and driving business outcomes based on best practices.
• Building strong partnerships with internal and external stakeholders to drive adoption and deliver desired business outcomes.
• Analyzing complex processes, identifying gaps, designing new effective business processes, and incorporating them into business and functional requirements.
• Coordinating with project team members and external vendors to ensure timely and budget-compliant delivery.
• Creating executive-ready project reports, including progress, key risks, and budget health.
• Conducting root-cause analysis and developing mitigation plans as needed.What you will likely bring:
  • Bachelor's degree in Business, Information Systems, Finance, or a related field.
  • 8+ years of experience leading and consulting on business process and system transformation projects.
  • Strong project management and IT or software experience.
  • Expertise in program and change management, especially in dealing with those reluctant to change.
  • Superior problem-solving, analytical, and critical thinking skills.
  • Experience with quote-to-cash processes and technical implementation; Salesforce (CPQ) and JIRA experience is a plus.
  • Excellent communication and presentation skills, with a professional presence.
  • Cross-functional collaboration skills with departments like Sales, Finance, and IT.
  • Familiarity with industry-standard systems development life cycle methodologies, tools, and techniques.
  • Well-organized, proactive, and detail-oriented with a process-driven mindset.
  • Highly adaptable and able to deal with ambiguity.
  • Experience with self-service ETL/visualization tools (Tableau, Noetix, Power BI) is a plus.What could set you apart:
    • Advanced experience with Salesforce (CPQ) and JIRA.
    • Proven ability to lead large-scale transformational initiatives.
    • Strong ability to build and maintain strategic partnerships with stakeholders.
    • Experience with process design and Six Sigma methodologies.#LI-MB2 #LI-HYBRIDAbout EpicorAt Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We're Proactive, Proud, Partners.
      Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & Benefits
      • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
        • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
          • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
            • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
              • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
                • Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.We are an equal-opportunity employer.Range:Minimum: $80,000 USD Maximum: $220,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.Recruiter:Matthew BradyRequired
                  Preferred

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Keywords: Epicor, San Leandro , Principal Program Leader - Business Operations, Other , Dublin, California