Veterans Service Officer
Company: County of Alameda
Location: Oakland
Posted on: April 24, 2024
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Job Description:
Introduction
READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR
THIS RECRUITMENT.
THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. If you have
previously applied or started an application for Veteran Service
Officer, Examination #24-1474-01, read this entire bulletin. There
are specific instructions on how to reapply for this position.
PLEASE CONTACT THE EXAMINATION ANALYST, IONE BELL AT
IONE.BELL@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK
TO YOU.
The scores and dispositions of candidates for this examination will
be merged with previous exam participants. If you have previously
submitted an application and choose to reapply, your new
score/disposition will replace your current disposition.
The County of Alameda Social Services Agency invites you to apply
for the position of Veterans Services Officer.
Applications must be in the possession of the Human Resource
Services Department by 5:00 p.m. on the Last Day for Filing.
Applications will only be accepted on-line. **
DESCRIPTION
THE AGENCY
The Alameda County Social Services Agency (SSA) is comprised of
2,400 men and women working collectively and in partnership with
community-based organizations, neighborhood groups and policy
makers to serve the needs of the community. Services are provided
through four departments: Agency Administration, Adult and Aging
Services, Children and Family Services, and Workforce and Benefit
Administration.
The Agency assists approximately 11.3 percent of Alameda County's
residents. Benefits programs contribute over $278 million to the
local economy through cash assistance and CalFresh (formerly known
as Food Stamps). Every month, more than 52,000 people receive
CalWORKs (assistance for families with children), CalFresh and
General Assistance. Health insurance is made available monthly to
more than 78,000 people through the Medi-Cal program. More than
11,000 frail, elderly and disabled individuals receive in-home
care, adult protection and support managing their affairs monthly
and throughout the year, 16,000 seniors will receive services
through the Area Agency on Aging. 3,700 children are in foster
care. More than 1,600 reports of child abuse or neglect are filed
with SSA each month. Emergency shelter is made available to 415
people nightly.
THE POSITION
Under general direction to plan, organize and direct the operations
of the Social Service Agency's Veterans Service Office to provide
aid and assistance to Veterans and their dependents in obtaining
the rights and entitlements provided by Federal, State and local
legislation; and perform other duties as required.
This recruitment is specifically to fill a vacancy within the
Social Services Agency, Department of Adult & Aging Services, Area
on Aging.
The Alameda County Social Services Agency is searching for a
Veteran Service Officer to plan, organize and direct the operations
of the Social Services Agency's Veterans Service Office, while
coordinating services and resources to assistance to Veterans and
their dependents in obtaining the rights and entitlements provided
by Federal, State and local legislation. The Veterans Service
Officer provides valuable information about available services and
is responsible for promoting positive relationships while
representing the Agency in a professional manner.
IDEAL CANDIDATE
The Ideal Candidate for this position has:
MINIMUM QUALIFICATIONS
Veteran Status:
Must be a veteran in accordance with Section 980 of the California
Military and Veterans Code
AND
Education:
Possession of a Bachelor's Degree in Public Administration,
Business Administration, Social Welfare, or a related field from an
accredited college or university,
AND Either I
Experience:
The equivalent of one year of full-time experience as a Supervising
Eligibility Technician with the Alameda County Social Services
Agency or in an equivalent or higher-level supervisory
classification in the Alameda County classified service.
Or II
Experience:
The equivalent of three years of full-time experience providing
guidance and/or counseling services to clients in a recognized
Veterans Service Office of a Federal, State, or County government,
or a federally recognized public or private veterans service
organization.
Special Requirements:
--- Must have a valid California Driver's License.
--- Within one year of employment, must be accredited by the
California Department of Veterans Affairs (Title 38, Code of
Federal Regulations 14.629).
NOTE: The Civil Service Commission may modify the above Minimum
Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following
competencies:
Knowledge of:
--- Provisions of Federal, State, and local legislation, rules or
regulations relating to all veterans entitlement programs.
--- Principles of administration, supervision and training.
--- Interviewing and counseling techniques.
--- Community resources.
--- Veterans Administration claims and special practices and
procedures.
--- Outreach techniques and community development skills.
Ability to:
--- Plan, develop and administer a comprehensive Veterans Service
program.
--- Train, supervise, and evaluate the work of subordinate
staff.
--- Interpret laws and regulations concerning the rights and
entitlements of veterans and their dependents.
--- Prepare or assist veterans in the preparation of appropriate
forms and correspondence.
--- Assemble, organize, and present in written and/or oral form,
comprehensive studies and reports.
--- Establish and maintain cooperative working relationships with
diverse groups or populations and with Federal, State, or
County/local organizations and individuals.
--- Learn computer applications related to performing the job.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of applicants' applications to verify possession of
minimum requirements. Those candidates who possess the minimum
requirements for the class will move on to the next step in the
examination process.
2) An oral interview which will be weighted as 100% of the
candidate's final examination score. The oral interview may contain
situational exercises.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS
EXAMINATION.
We reserve the right to make changes to the announced examination
components.
Alameda County utilizes a Civil Service Selection System founded on
merit. Such a system is competitive and based on broad recruitment
efforts and equal opportunity for qualified applicants to test in
an examination process designed to determine the qualifications,
fitness and ability of competitors to perform duties of the vacant
position. Many of our recruitments are targeted and specific to the
needs of a current vacant position, in which case, the eligible
list may be exclusively used for that current vacant position.
Other recruitments may be more broadly used for both current and
future vacancies, or for other alternate jobs with comparable
scopes of work.
To learn more about our recruitment and selection process, please
visit the "What You Need to Know" section of our website,
www.acgov.org/hrs.
RECRUITMENT AND SELECTION PLAN
Applicants will be informed via email with reasonable notice in
advance of any examination process which will require their
attendance. The following dates are tentative and subject to change
based on the needs of the Agency.
TENTATIVE RECRUITMENT PLAN:
Deadline for Filing:
5:00:00 PM, Friday, May 17, 2024
Review of Minimum Qualifications:
Friday, May 31, 2024
Civil Service Oral Examination:
Week of June 30, 2024
Notification of Results:
Week of July 15, 2024
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT &
SELECTION PLAN
Alameda County and the Human Resource Services Department will make
reasonable efforts in the examination and/or selection process to
accommodate qualified individuals with disabilities and/or medical
conditions in accordance/compliance with the State Fair Employment
and Housing Act (FEHA), Federal Americans with Disabilities Act
(ADA) Alameda County's Reasonable Accommodation Policy and
applicable statutes. To request an accommodation due to a
disability/medical condition during this or other phases of the
examination/selection process, please contact the assigned Human
Resources Representative listed on the job announcement before the
last date of filing. Alameda County requires applicants to provide
supporting documentation to substantiate a request for reasonable
accommodation. In order to qualify for a reasonable accommodation,
applicants must have a disability/medical condition pursuant to the
ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation
procedures, please visit our website: www.acgov.org/hrs.
BENEFITS
Alameda County offers a comprehensive and competitive benefits
package that affords wide-ranging health care options to meet the
different needs of a diverse workforce and their families. We also
sponsor many different employee discount, fitness and health
screening programs focused on overall well being. These benefits
include but are not limited to*:
For your Health & Well-Being
*Eligibility is determined by Alameda County and offerings may vary
by collective bargaining agreement. This provides a brief summary
of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days
of management paid leave. Exempt management employees are entitled
to up to seven days of management paid leave.
Conclusion
All notices related to County recruitments for which you have
applied will be sent/delivered via email. Please add @jobaps.com,
@acgov.org, Noreplyalamedacountyhr@acgov.org and
Noreply@jobaps.com as accepted addresses to any email blocking or
spam filtering program you may use. If you do not do this, your
email blocking or spam filtering program may block receipt of the
notices regarding your application for recruitments. You are also
strongly advised to regularly log into your County of Alameda
online application account to check for notices that may have been
sent to you. All email notices that will be sent to you will also
be kept in your personal online application account. You will be
able to view all of your notices in your online application account
by clicking on the 'My applications' button on the Current Job
Openings page.
Please take the steps recommended above to ensure you do not miss
any notices about a recruitment for which you have applied. The
County of Alameda is not responsible for notices that are not read,
received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email
notification system. Replies to the email box Noreply@jobaps.com
and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored
mailbox. If you have questions, please go to our website at
www.acgov.org/hrs. You may also contact the Human Resources Analyst
listed on the bulletin for the recruitment for which you have
applied.
Ione Bell - Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6456 - Email: Ione.Bell@acgov.org
www.acgov.org/hrs
Disaster Service Worker
All Alameda County employees are designated Disaster Service
Workers through state and local law. Employment with the County
requires the affirmation of a loyalty oath to this effect.
Employees are required to report to work as ordered in the event of
an emergency.
Equal Employment Opportunity
Alameda County has a diverse workforce, that is representative of
the communities we serve, and is proud to be an equal opportunity
employer. All aspects of employment are based on merit, competence,
performance and business need. Alameda County does not discriminate
in employment on the basis of, race, color, religion, sex
(including pregnancy and gender identity), national origin,
political affiliation, sexual orientation, marital status,
disability, genetic information, age, membership in an employee
organization, retaliation, parental status, military service, or
other non-merit factors protected under federal, state and local
law. Alameda County celebrates diversity and is committed to
creating an inclusive, and welcoming workplace environment.
Keywords: County of Alameda, San Leandro , Veterans Service Officer, Other , Oakland, California
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here to apply!
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