CLOUD OPERATIONS SPECIALIST

Company: University of California Office of the President
Location: Oakland
Posted on: April 16, 2024

Job Description:

REMOTE WITHIN THE STATE OF CALIFORNIAFor UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENTAt the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the PresidentDepartment Overview
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.

Position Summary
The UCOP Infrastructure Operations team is growing and searching for an energetic, self-starter to serve in a new Cloud Operations Specialist role. This position will play a primary role in the support and optimization of UCOP's applications residing in AWS. The Cloud Operations Specialist will provide oversight, operational support and maintenance of all the system components systems hosted in AWS. The ideal candidate will also assist in growing and developing AWS expertise within the Infrastructure Operations team. The ideal candidate will have significant AWS cloud expertise and prior experience in enterprise systems with an emphasis in configuration and optimization in AWS. The position requires a background rooted in customer service, extensive collaboration with cross functional teams, and excellent time management skills.

Key Responsibilities50% Responsible for system performance analysis, tuning and capacity planning efforts across UCOP's systems residing in AWS. Investigate, analyze, test and make recommendations regarding technology improvements, best practices, standardization, scaling, upgrades, cost optimizations and modifications to the infrastructure and cloud services to help realize cloud benefits. Perform complex analysis to acquire, install, modify and support operating systems, software, databases, scripts, utilities, tools and security standards. Must stay current on updates to AWS service offerings in order to recommend the best solutions.20% Perform detailed analysis of unit and user needs, documentation of requirements, risk assessment and translation into proper system and process requirement specifications. Standardize and improve scalability, stability, efficiency, costs and security for all aspects of UCOP's systems hosted in AWS.20% Utilize excellent interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Elicit, communicate, present, and train technical and non- technical team members with information in a clear and concise manner.10% Understand and apply industry, community, department and unit practices, standards, policies and procedures in depth. May serve as technical lead for a team of IT professionals working on multiple projects of moderate to broad scope.
Experience
Required Qualifications

• Min 8 years of experience in a related IT role.
  Skills and Abilities
  Required Qualifications
  • Significant, hands-on experience and an understanding of best practices with AWS cloud services, specifically with EC2, security groups, S3 and IAM.
  • Ability to learn new technical skills/services quickly through comprehensive research and analysis and the ability to produce clear and concise recommendations and guidance.
  • Advanced knowledge of Windows operating systems administration and Active Directory.
  • Experience with Windows OS patch management.
  • Working knowledge and experience with terraform (IAC).
  • Works independently, as part of a team, or collaboratively with team members and maintains cooperative environment fostering continuous teaching and learning while meeting deadlines.
  • Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non-technical personnel at various levels of the organization as well as executive-level management.
  • Advanced knowledge of traditional and cloud-based security tools, best practices and policies including demonstrated experience protecting all layers of the application stack.
    Preferred Qualifications
    • Experience with Datadog monitoring.
    • Experience with Rubrik backup tools.
    • Experience with AWS Systems Manager and Patch Manager.
    • Previous experience in a role managing or designing centralized technology services that meets the needs of cross-functional teams across enterprise application solutions, preferably in higher education environment.
      Education
      Required Qualifications
      • Bachelor's degree in related area and / or equivalent experience / training
        Licenses and Certifications
        Preferred Qualifications
        • AWS Certified Solutions Architect Associate or Professional.
          Job Title
          Systems Administrator 4
          
          Job Code
          000520
          
          Salary Grade
          Grade 25
          
          Payscale:
          $140,000 - $163,000
          
          Full Salary Range:
          $105,500 - $200,700
          
          The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of BelongingADDITIONAL INFORMATIONCalifornia Residency Requirement: California residents (or those willing to relocate*) who wish to work onsite, hybrid, or fully remotely, will be considered. This position is not eligible for visa
          transfer or partnership.*If currently living out of state, please indicate on your application to relocate within a reasonable timeframe by checking the "willing to relocate" box.
          HOW TO APPLYPlease be prepared to attach a cover letter and resume with your application.APPLICATION REVIEW DATEThe first review date for this job is (4/24/2024). The position will be open until filled.CONDITIONS OF EMPLOYMENTBackground Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOPSmoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free PolicyAs a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.EEO STATEMENTThe University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: For the University of California's Anti-Discrimination Policy, please visit: The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: .*LI-SG1
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Keywords: University of California Office of the President, San Leandro , CLOUD OPERATIONS SPECIALIST, Other , Oakland, California