Ward Clerk - Behavioral Health 103

Company: Telecare Corporation
Location: San Leandro
Posted on: March 14, 2023

Job Description:

DescriptionTELECARE CORPORATION
WARD CLERK - VILLA FAIRMONT MHRC
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As part of the Telecare family, Villa Fairmont is licensed as a 99-bed Mental Health Rehabilitation Center. It serves adults who have a history of serious and persistent mental illness with repeated hospitalizations.
Full-Time; AM 8:30 am - 5:00 pm; Monday - Friday
Wage range minimum $17.54 - Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
STATEMENT OF PURPOSE
We exist to help people with mental impairments realize their full potential.

MISSION STATEMENT
Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.

POSITION OBJECTIVE
The Ward Clerk provides support services to the nursing, clinical and medical staff. Duties are typically clerical in nature and may involve client contact.

QUALIFICATIONS
Six (6) months experience as a ward clerk or secretary in a health care environment and experience working with the general public is preferred. High School graduation or a G.E.D. equivalent is required. Possession of knowledge in the following areas is required; highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology. The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons. A valid California drivers license and insurability is required.

KEY RESULT AREAS
MISSION, VALUES AND BELIEFS

• 
  
• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.
  
  
  QUALITY AND QUANTITY OF WORK
  
  • 
    
  • Performs tasks correctly and according to policies and procedures.
    
  • Completes a variety of documentation tasks, including; maintaining accurate records, filing reports in client medical records, assemble medical records, maintaining and organizing newly admitted client medical records.
    
  • Distributes client mail, as directed
    
  • Schedules client appointments.
    
  • Orders and maintains the appropriate level of supplies.
    
  • Answers the telephone, taking messages and screening calls as assigned.
    
  • Provides clients, families and other staff members with requested information, using excellent communication skills.
    
  • Prepares materials for admissions, discharges and transfers.
    
    
    TEAM MEMBER PARTICIPATION
    
    • 
      
    • Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
      
    • Provides high quality clerical assistance to nursing department staff members as requested.
      
    • Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.
      
      
      JUDGMENT, DECISION MAKING AND INITIATIVE
      
      • 
        
      • Demonstrates knowledge and proper use of equipment and supplies.
        
        
        RELATIONSHIPS WITH OTHERS
        
        • 
          
        • Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to coworkers with concern and promotes group morale.
          
          
          QUALITY IMPROVEMENT
          
          • 
            
          • Continually focuses on assigned tasks and seeks and implements improvements as necessary.
            
          • Understands and demonstrates the safety program in all activities.
            
          • Assists with medical record audits as assigned.
            
          • Practices universal precautions at all times.
            
            
            CUSTOMER AND COMMUNITY RELATIONS
            
            • 
              
            • Demonstrates a knowledge of Telecare's customers including clients/clients, families and governmental agencies in all interactions and conduct.
              
            • Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.
              
              
              PLANNING AND TIME UTILIZATION
              
              • 
                
              • Completes and follows through with tasks and assignments, meeting expected deadlines.
                
                
                ATTENDANCE AND RELIABILITY
                
                • 
                  
                • Understands and demonstrates knowledge of all policies associated with attendance.
                  
                  
                  PROFESSIONAL DEVELOPMENT
                  
                  • 
                    
                  • Attends all assigned inservice education classes.
                    
                  • Always dresses appropriately and professionally.
                    
                    
                    PHYSICAL REQUIREMENTS
                    
                    Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
                    
                    PHYSICAL REQUIREMENTS
                    
                    
                    
                    
                    
                    ACTIVITY
                    (Hours per day)
                    
                    
                    NEVER
                    0 hours
                    
                    
                    OCCASIONALLY
                    up to 3 hours
                    
                    
                    FREQUENTLY
                    3 - 6 HOURS
                    
                    
                    
                    CONSTANTLY
                    6 - 8+ HOURS
                    
                    
                    
                    
                    Sitting
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    Walking
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Standing
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Bending (neck)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Bending (waist)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Squatting
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Climbing
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Kneeling
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Crawling
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Twisting (neck)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Twisting (waist)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Hand Use: Dominant hand Right--- Left---
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Is repetitive use of hand required?
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Simple Grasping (right hand)
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    Simple Grasping (left hand)
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    Power Grasping (right hand)
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Power Grasping (left hand)
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Fine Manipulation (right hand)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Fine Manipulation (left hand)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Pushing & Pulling (right hand)
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Pushing and Pulling (left hand)
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Reaching (above shoulder level)
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Reaching (below shoulder level)
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    LIFTING
                    
                    
                    CARRYING
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    Never
                    0 hrs.
                    
                    
                    Occasionally
                    up to 3 hrs.
                    
                    
                    Frequently
                    3 - 6 hrs.
                    
                    
                    Constantly
                    6 - 8+ hrs.
                    
                    
                    Never
                    0 hrs.
                    
                    
                    Occasionally
                    up to 3 hrs.
                    
                    
                    Frequently
                    3 -6 hrs.
                    
                    
                    Constantly
                    6 - 8+ hrs.
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    11-25 lbs.
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    26-50 lbs.
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    51-75 lbs.
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    76-100 lbs.
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    100+ lbs.
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    OTHER JOB REQUIREMENTS:
                    
                    
                    YES
                    
                    
                    NO
                    
                    
                    
                    
                    
                    
                    
                    a.
                    
                    
                    Driving cars, trucks, forklifts, and other equipment?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    b.
                    
                    
                    Working around equipment and machinery?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    c.
                    
                    
                    Walking on uneven ground?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    d.
                    
                    
                    Exposure to excessive noise?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    e.
                    
                    
                    Exposure to extremes of temperature, humidity or wetness?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    f.
                    
                    
                    Exposure to dust, gas, fumes, or chemicals?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    g.
                    
                    
                    Working at heights?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    h.
                    
                    
                    Operation of foot controls or repetitive foot movement?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    i.
                    
                    
                    Use of special visual or auditory protective equipment?
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    j.
                    
                    
                    Working with bio-hazards such as: blood borne pathogens,
                    
                    
                    
                    
                    
                    x
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    EOE AA M/F/V/Disability
                    
                    Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Telecare Corporation, San Leandro , Ward Clerk - Behavioral Health 103, Other , San Leandro, California