Tech III
Company: Corovan Corporation
Location: San Leandro
Posted on: January 17, 2023
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Job Description:
$25 - $27.50 / hour
Reporting to the Operations Manager/ Transportation Manager with a
dotted line to the Corotech Supervisor I, the Technician III's
primary role is to lead small jobs where technicians physically and
professionally disconnect and reconnect workstation PCs,
peripherals, and related hardware, and/or provide daily help-desk
solutions at an ROI account as assigned.
The Technician III is assigned to work at different customer
account locations to provide technical support for commercial
moving projects. This position provides daily IT trouble shooting
for any complicated technical matters relating to computer assets
or inventories. In addition, this position ensures the customer's
requests relating to IT Technical support are carried out
efficiently and in a timely manner.
This position acts as a focal point of contacts for any IT issues
that need to be escalated to Operations Manager/Transportation
Manager. This position also provides training, coaching and
mentorship to new-hires or junior Technician Level's I and II.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below, but not limited to, are representative of the knowledge,
skill and/or ability required.
Account Assignments:
Checks for start time (for next day's work schedule) in drop box
daily.
Arrives at assignment in complete uniform and on time every
day.
Disconnects and reconnects PCs and other peripheral electronic
desktop components per supervisor's direction and the specific job
requirements.
Records basic system information on PC Disconnect/Reconnect
Checklist such as serial numbers, manufacturer, model numbers and
placement.
Possess the ability and willingness to assist the moving crews if
needed.
May be required to set, offset, push, pull, lift, carry and move
computer equipment, furniture, miscellaneous equipment, and boxes
as required.
Ensure a professional manner and appearance in provided Klinger
uniform.
Capture the existing workstation layout at the customer site and
ensure the new setup is placed the same.
Labeling all the IT assets/inventories to ensure there is no
missing items during the moving.
Ability to manage different cables and wires to ensure a nice,
neat, and safe workstation.
Ability to work carefully in a Lab environment (medical lab or
computer lab).
Ensure the assigned tasks are carried out within Corovan
productivity standards.
Ability to perform network connectivity testing.
Ability to assist in the support of the customer's server room or
lab room if assigned. Ability to strongly perform the Technical II
level key responsibilities.
Required to provide advanced workstation trouble shooting
skills.
Customer Relations:
Maintain excellent customer service with the customers,
transportation, and operation teams to establish solid
relationships.
Interact with customers to report any technical issues and matters
in a professional manner.
Provide helpdesk-level workstation troubleshooting support.
Escalate any technical issues/concerns to Corotech IV or Corotech
Supervisor.
Must be punctual at all times. If an emergency arises, inform the
Corotech Coordinator Team or Operations Supervisor immediately, so
that appropriate coverage can be arranged.
Must work cooperatively with members of the crew.
Must be courteous, helpful, and professional to all existing and
potential customers.
Must be respectful of rules at each customer site as to where to
work and adhere to meal and rest period locations.
Must follow all confidentiality rules regarding any processes,
products or services that are visible at a customer's move
site.
Must follow all security rules for the company and assigned
customers.
Supervisory:
Supervises and leads small tech project as required.
Guides the crew to perform a quality job for the customer.
Trains crews in proper handling and safety techniques.
Provide guidance and mentorship to other team members, especially
Technician I & II levels.
Promotes a positive workplace with employee engagement.
Ensure crews have appropriate meal and rest periods per company
policy.
Safety:
Performs work with quality, efficiency, and safety at all
times.
Must abide by all safety rules; to include proper safety gear (back
braces, safety glasses, safety shoes, hard hats, masks and/or
gloves, etc. as required by the customer or by law), drive
forklifts safely (seatbelt, slow speeds, ensuring trucks are
chalked and using proper plates, etc.).
Report any unsafe dangerous requests from customers to senior
management.
Other Duties:
Sign timesheets daily signifying your start, meal periods and end
time daily, and other documentation is completed accurately and
turned in by the time requirement.
All other duties as assigned based on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
COMPETENCIES:
ORGANIZATION SKILLS - Organization and project planning skills with
ability to juggle multiple assignments and tasks.
LANGUAGE SKILLS - Ability to read and interpret documents written
in English such as procedures, work instructions, and timesheets.
Ability to effectively speak and communicate well with customers
and coworkers.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to read and correctly interpret
the legend on installation drawings and read both standard and
metric tape measures.
REASONING ABILITY - Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
LEADERSHIP - Strong interpersonal and leadership skills.
OTHER DUTIES:
Ability to do electronics troubleshooting, analyzing information,
good judgment in making decisions.
Exceptional client/customer service skills, equipment maintenance,
ability to report work related issues to management, must maintain
confidentiality, quality focus, results driven and supply
management.
Good understanding of server equipment; is knowledgeable of server
racking and unracking.
Must be familiar with laboratory moving including packing of lab
equipment, fine tune and detail work, PC disconnect and reconnect
and must possess good customer service skills.
Must be familiar with the O&I (Office & Industrial) move
process and understand the move labeling and directional
signage.
EDUCATION and/or EXPERIENCE:
Bachelor's degree or equivalent combination of education and
experience.
Two - three (2-3) years working in tech support position
preferred.
One - two (1-2) years of supervisor or lead role in IT projects
preferred.
Strong knowledge about computer hardware, software, cabling,
servers, systems, and applications.
PRIMARY LOCATION:
San Leandro. Various job sites and customer locations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Individuals are required to be
able to sit or stand for long periods as needed throughout the
day.
Walking: May require walking primarily on a level surface but may
include walking on uneven or inclined surfaces for lengthy periods
throughout the day, often up and down stairs.
Handling: Seizes, helps, or works with hands.
Manipulate (lift, carry, move) light to medium weights of computer
equipment, tools of 10-50 pounds.
Lifting: Proper lifting techniques required. May include lifting up
to 50 pounds and pushing or pulling up to 100 pounds throughout the
day. May also include climbing or descending stairs while carrying
goods up to 50 pounds.
Crawling: To install or check the installation of network devices
and cabling.
Reaching: Extends hands and arms in any direction, reaching above
shoulder heights, below the waist or lifting as required.
Standing: Remains in standing position if required to perform
various functions of the job.
Stooping: Bends body downward and forward by bending at knees or
waist.
Vision: Reads technical information and records on the
computer.
Talking: Communications by phone and in person.
Sitting: Sits at desk. May sit for periods of time.
May include bending, reaching, squatting, twisting, stooping, and
kneeling throughout the day.
Employee requires to have good hand-eye coordination, arm, hand,
and finger dexterity, including ability to grasp.
Visual acuity to use a keyboard, operate equipment and read
technical information.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The performance of this position
may occasionally require exposure to the manufacturing, assembly,
and construction areas and under certain conditions require the use
of personal protective equipment such as safety shoes, safety
glasses with side shields and/or hearing protection. This list is
not all inclusive.
Temp/Weather: Works in either 1) Office environment - for the most
part ambient room temperatures, lighting, and traditional office
equipment, and 2) Warehouse - may be exposed to cold temperature,
and 3) Outside - may be exposed to wet and/or humid conditions,
outside weather conditions and extreme cold click apply for full
job details
Keywords: Corovan Corporation, San Leandro , Tech III, Other , San Leandro, California
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