MAC Tech (Moves, Adds and Changes) Tech I

Company: Corovan
Location: San Leandro
Posted on: September 16, 2022

Job Description:

$19.50 - $20.50 / hour

Work Schedule: Variable work schedule. Work hours may often exceed 30+ hours per week, contingent on availability and client needs. Willing to work weekends and overtime as needed is preferred.

This position requires travel around the local area (serving San Francisco, Oakland, East Bay, North Bay, and surrounding area); depending upon customer assignment.

The Technician I is responsible for assisting in the relocation process by physically and professionally disconnecting and reconnecting workstation PCs, peripherals and related hardware. The Technician I is assigned to work at different customer account locations to provide technical support for commercial moving projects. Responsible for ensuring customer requests relating to IT Technical support are carried out efficiently and in a timely manner. The work schedule is part-time, hours will vary. Reliable transportation is required for this position.

Position Responsibilities

Disconnect and reconnect PCs and other peripheral electronic desktop components per supervisors direction and the specific job requirements.
Record basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
Possess the ability and willingness to assist the moving crews if needed.
May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment and boxes as required.
Ensure a professional manner and appearance in provided Corotech uniform.
Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
Label all the IT assets/inventories to ensure there is no missing items during the moving.
Manage different cables and wires to ensure a nice, neat, and safe workstation.
Work carefully in a Lab environments (medical lab or computer lab).
Ensure the assigned tasks are carried out within Corovan productivity standards.
Escalate technical issues/concerns to Corotech Manager.
Quickly respond to any IT Technical requests from customers.
Perform network connectivity testing.
All other duties as assigned based on business needs.

Basic Qualifications

High School Diploma or equivalent combination of experience and training.
6 months Tech Support or related experience

Preferred Qualifications

Good understanding about computer hardware, cables and connections

Other Requirements

Willing to work weekends and overtime as needed is preferred
Must be able to pass pre-employment screening including background check and drug testing
Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Excellent follow-through and attention to detail
Excellent teamwork and interpersonal skills
Ability to demonstrate initiative and to work with minimum supervision
Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions
Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven, supply management, ability to multitask, attention to detail and good oral and written communication skills
Familiar with the office & installation move process and understand the move labeling and directional signage is preferred
Good understanding of server equipment.

Pay & Benefits

Competitive hourly wage based on experience
Retirement savings plan with company match
Paid Sick Leave
Employee Referral Bonus Program
Continuous learning and career development training.
Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Depending on the assignment, employee may require ordinary ambulatory skills sufficient to visit other locations, or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of computer equipment, tools of 10-50 pounds. Employee requires to have good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

Additional Information
Upon offer, the Company conducts a comprehensive pre-employment background check and drug test.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Corovan, San Leandro , MAC Tech (Moves, Adds and Changes) Tech I, Other , San Leandro, California