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Call Center Representative

Company: Independent Electric Supply
Location: San Leandro
Posted on: January 15, 2022

Job Description:

Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast -and 7 locations throughout Arizona. - IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. - Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.
In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. - Sonepar is the world leader in electrical distribution.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

RESPONSIBILITIES:

This position is responsible for the professional and efficient managing of telephone calls and messages.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Keeping a log of calls and information received.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
KEY COMPETENCIES:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building -skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Troubleshooting skills
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
Expertise in the customer service
Able to sit for long periods of time
Able to work on PC screens for data analysis for long periods of time
Able to walk and stand
Professional appearance
Other responsibilities may be assigned.
Typical environments include office, light industrial, commercial, utility and manufacturing. - The noise level in the work environment is usually moderate. Work may include outdoor work exposed to elements and non-conditioned spaces.

Keywords: Independent Electric Supply, San Leandro , Call Center Representative, Other , San Leandro, California

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