Call Center Representative
Company: Independent Electric Supply
Location: San Leandro
Posted on: January 15, 2022
Independent Electric Supply, Inc. (IES) opened in 1976 with ten
employees to serve electrical contractors working in the high-tech
aerospace industry. Today, IES operates 16 electrical supply
branches in the Northern California area, San Francisco Bay area,
Central Valley, Central Coast -and 7 locations throughout Arizona.
- IES focuses on traditional electrical supply with dedicated
specialists in lighting, switchgear, wire management, tool &
safety, renewable energy and enhance logistics solutions to meet
specific customer needs. - Employing more than 525 people and
managing over 1 million square feet of warehouse space, IES is one
of the strongest electrical distributors in the markets we
In August 2011, IES was acquired by Sonepar USA consisting of the
finest locally managed electrical and industrial distributors
throughout the United States. - Sonepar is the world leader in
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, disability
status, protected veteran status or any other characteristic
protected by law.
This position is responsible for the professional and efficient
managing of telephone calls and messages.
Answers incoming telephone calls, determines purpose of callers,
and forwards calls to appropriate personnel or department. Keeping
a log of calls and information received.
Welcomes on-site visitors, determines nature of business, and
announces visitors to appropriate personnel.
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building -skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Phone skills, including familiarity with complex or multi-line
In-depth knowledge of a company's products and/or services
Expertise in the customer service
Able to sit for long periods of time
Able to work on PC screens for data analysis for long periods of
Able to walk and stand
Other responsibilities may be assigned.
Typical environments include office, light industrial, commercial,
utility and manufacturing. - The noise level in the work
environment is usually moderate. Work may include outdoor work
exposed to elements and non-conditioned spaces.
Keywords: Independent Electric Supply, San Leandro , Call Center Representative, Other , San Leandro, California
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