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Tech Delivery Subject Matter Expert - Gainsight

Company: Experis
Location: San Leandro
Posted on: January 13, 2022

Job Description:

Title: Tech Delivery Subject Matter Expert - Gainsight Location: Bay area (REMOTE) Duration: 12 months JD: You will be responsible for the analysis, design / architecting and development of Gainsight and Salesforce based applications. Expected to have minimum 2-5 years of industry experience working in IT teams on Technical roles. Understand business requirements and translate into technical solutions while assessing what can be achieved via existing platform/applications (Salesforce, Gainsight) Own the given area on technical analysis, level-of-effort estimation, design, development, testing, release and support of solutions on Salesforce and Gainsight platform/applications. Configure and manage Gainsight configurations as per business requirements across various environments Co-ordinate with cross-functional team like QA for testing and with integration and data teams for any data pipeline/ETL efforts, and also with release team for release of deployment at end of sprint cycle Lead any Gainsight or Salesforce related tickets/issues with corresponding support teams JD: 1 - Salesforce Development (P4 - Expert) - 2 - Salesforce Technical Architecture (P3 - Advanced) Required Skills:Deep knowledge and experience with Salesforce's platform and Customer Success platform (like Gainsight)Must have experience in preparing technical design documents and writing test casesYou care about achieving business outcomes while developing scalable and functional solutionsProven knowledge in scoping work, project management, development and maintenanceGreat communication skills while working with geographically distributed teamSelf-starter that is comfortable in a fast-paced agile environmentAble to work, collaborate and contribute to a distributed team environmentBachelor's Degree in CS or Equivalent with 3+ years relevant technical experienceIndependent self-motivated, ability to learn on the job. Preferred Skills:Working knowledge on Scrum and Agile development methodologies and using JIRA tool.Understanding of customer success methodology and post-sales processesExperience with Gainsight (Gainsight certification is a plus) or other customer success automationPrior experience with integration and ETL technologies (e.g, Informatica, Salesforce Dataloader). Administrator certificationProficiency with other object-oriented programming and scripting language (e.g.,Java, Python, Node)

Keywords: Experis, San Leandro , Tech Delivery Subject Matter Expert - Gainsight, Other , San Leandro, California

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