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Tech Delivery Subject Matter Expert - Gainsight

Company: Experis
Location: San Leandro
Posted on: January 12, 2022

Job Description:

Title: Tech Delivery Subject Matter Expert - Gainsight Location: Bay area (REMOTE) Duration: 12 months JD: You will be responsible for the analysis, design / architecting and development of Gainsight and Salesforce based applications. Expected to have minimum 2-5 years of industry experience working in IT teams on Technical roles. Understand business requirements and translate into technical solutions while assessing what can be achieved via existing platform/applications (Salesforce, Gainsight) Own the given area on technical analysis, level-of-effort estimation, design, development, testing, release and support of solutions on Salesforce and Gainsight platform/applications. Configure and manage Gainsight configurations as per business requirements across various environments Co-ordinate with cross-functional team like QA for testing and with integration and data teams for any data pipeline/ETL efforts, and also with release team for release of deployment at end of sprint cycle Lead any Gainsight or Salesforce related tickets/issues with corresponding support teams JD: 1 - Salesforce Development (P4 - Expert) - 2 - Salesforce Technical Architecture (P3 - Advanced) Required Skills:

  • Deep knowledge and experience with Salesforce's Force.com platform and Customer Success platform (like Gainsight)
  • Must have experience in preparing technical design documents and writing test cases
  • You care about achieving business outcomes while developing scalable and functional solutions
  • Proven knowledge in scoping work, project management, development and maintenance
  • Great communication skills while working with geographically distributed team
  • Self-starter that is comfortable in a fast-paced agile environment
  • Able to work, collaborate and contribute to a distributed team environment
  • Bachelor's Degree in CS or Equivalent with 3+ years relevant technical experience
  • Independent self-motivated, ability to learn on the job. Preferred Skills:
  • Working knowledge on Scrum and Agile development methodologies and using JIRA tool.
  • Understanding of customer success methodology and post-sales processes
  • Experience with Gainsight (Gainsight certification is a plus) or other customer success automation
  • Prior experience with integration and ETL technologies (e.g, Informatica, Salesforce Dataloader).
  • Salesforce.com Administrator certification
  • Proficiency with other object-oriented programming and scripting language (e.g.,Java, Python, Node)

Keywords: Experis, San Leandro , Tech Delivery Subject Matter Expert - Gainsight, Other , San Leandro, California

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