KP LLC is looking for an Operations Implementation Lead to join
the San Leandro Team.
The Operations Implementation Lead is responsible for providing
implementation project management, leadership, oversight and
support for the Operations portion of new or existing recurrent
programs and special projects, typically coordinating closely with
KP Technology, Sales, Operations, and Clients.
Essential Duties and Responsibilities:
Lead the implementation process as the facility subject matter
expert with respect to workflow and connectivity between the user
interface, ERP integration, test and validation of processes from
order initiation through to final billing. Ensure effective
communication throughout the implementation process with all
stakeholders. Initiate and facilitate planning and project status
meetings for Operations implementation of new programs and projects
as well as migration of existing programs to new platforms. This
includes: setting up meeting inviting appropriate stakeholders;
assigning and managing tasks; and tracking milestones. Act as
Operations resource for functionality, workflow design, testing and
process improvement follow up. Provide Sales support as necessary
including: facilitating the scoping and pricing for the Operations
portion of various programs and projects; communicating with Sales
as appropriate; acting as Sales point of contact into Operations.
Act as primary point of contact for KP Technology resources with
respect to program and project implementations, including
interfacing with KP Technology resources to ensure a thorough,
end-to-end project plan and execution. Provide various set-up,
testing and validation support including: inventory set-up (as
required); part ordering; shipping, freight & postage
charges/billing; and complete end-to-end test culminating with
successful "dummy" invoice; report generation. Track
Operations-related customer changes and associated costs,
facilitate relevant communications to KP Technology, Sales and
Client, as required. Provide program documentation including:
project plan; Statement of Work; go-live checklist with approvals;
process documentation; any other documents relating to the program
implementation. Various project follow up tasks including: schedule
and conduct 30-day review with all stakeholders; validation of
successful end-to-end program performance; schedule and conduct
90-day "Review and Renew" meeting involving KP Technology,
Operations and Sales to review any "scope creep", verify billing
and reports, and review any internal/external feedback to ensure
continuous improvement of program performance; hand-off to Program
Manager including; all required training and documentation review.
Integrate all new processes in to Quality Management System,
including appropriate process documentation, and participation in
related root cause analysis and preventative action initiatives.
Other duties as assigned.
Requirements: Minimum five years of relevant industry experience
(print, mail, and/or fulfillment). Minimum three years of
client-facing work experience. Strong aptitude with MS Office tools
(Excel, Word, Microsoft AX). Exceptional communication skills, both
written and verbal. Excellent project management skills. Strong
process orientation. Demonstrable team skills; excellent
collaborator. Ability to organize multi-layered programs which
include technology aspects and short start-up lead times.
Orchestrate effective meetings and ensure follow up is timely and
appropriate to continually changing condition. Provide leadership
through influence. Organize work and lead effective cross
functional project teams. Multi-task and remain productive in an
ever-changing project landscape. Communicate thoroughly to numerous
stakeholders including both internal and external layers in a fast
paced environment. Provide exceptional attention to detail.
Streamline processes and drive continuous improvement in project
design and implementation. Prioritize and maintain balance within
multiple project teams. Articulate solutions to stakeholders across
the enterprise. Troubleshoot potential issues.
KP offers a competitive wage, full benefits, 401(k) with
employer match, 11 Paid Company Holidays and Paid Time Off