Dispatcher

Company: Pilot Freight
Location: San Leandro
Posted on: October 11, 2020

Job Description:

JOB SUMMARY:

The Customer Service Agent is responsible for

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support delivery teams and the dispatch team as needed
• Master outside customer applications
• Follow published procedures and work instructions and bring modifications to management's attention
• Perform other duties as assigned
  SKILLS/COMPETENCIES:
  
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multi-task
  • Excellent organizational skills with emphasis on detail
    EDUCATION:
    
    • High School or better
      
      EXPERIENCE:
      
      2 years customer service experience
      
      PHYSICAL REQUIREMENTS:
      
      This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.
      
      TRAVEL:
      
      WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
      
      The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions
      
      Reviewed and agreed to by:
      
      ____________________________________ ________________

Keywords: Pilot Freight, San Leandro , Dispatcher, Other , San Leandro, California