Computer Operator

Company: Nesco Resource
Location: Rancho Cordova
Posted on: July 1, 2025

Job Description:

Must Have: • Advanced ability with MS Office 365 Suite (Outlook, Word, Excel, MS Teams) • Answer phones for GNOC • Batch Scheduling & Monitoring • Lead or Senior Data Center experience • Midrange Systems Monitoring to include Windows, UNIX (AIX), and RedHat LINUX • Must be able to work in a very structured environment, with a shared work area and are required to stay at the workstation while performing the functions and task of the position. Must be available flexible to work variable shifts, days, overtime, and/or additional hours holidays and weekends included for a 24 hour per day, 7 day per week operation • Must be physically capable of moving boxes weighing up to 45 pounds • Run Client cut sheet printers • Strong written and verbal communication skills • Support documented Change Control procedures • Support the Major Incident Process • Ticket Management o Incident o Change o Problem Nice to Have: Microsoft Office 365 Sharepoint ServiceNow Splunk-ITSI Splunk-OnCall DynaTrace SolarWinds FreeFlo BroadCom ESP dSeries – Scheduler JOB DESCRIPTION Provide mentoring and instruction to coworkers including processes and procedures Revise or document processes or procedures to better relate to area of responsibility Lead admin staff regarding workload assignments to improve the departments ability to meet business commitments Research and resolve complex issues within area of responsibility Execute/follow existing established processes and procedures Follow established business policies and procedures to support the department's ability to meet our business commitments including Service Level Agreements and Operational Level Agreements Gather, update, and organize information into useful reports used for problem tracking and resolution relating to online availability, mainframe systems, and batch processing issues Provide assistance, via the phone, problem tickets, and email, to all customer resolutions relating to relating to online availability, batch processing, and batch printing problems Enhance or revise existing procedures, that relating to data processing, that improve internal processes and procedures to satisfy both internal and external customers Research and resolve issues utilizing appropriate tools, such as HEAT, Sysview, and ESP to aid in improving online availability and minimize system downtime Provide on-the-job training relating to DR Vault management, batch processing, online monitoring, and batch printing to other Operations staff members Identify, research analyze, and resolve issues relating to network, desktops, servers and mainframe by utilizing appropriate tools such as problem trend analysis, established troubleshooting techniques, spreadsheets, and process charting to minimize outages Represent department in division sponsored projects to support the departments ability to meet business commitments by providing expertise in data center processes and procedures Job Specifications Typically has the following skills or abilities: College level coursework within area of responsibility, or equivalent level of skill through on-the-job training, experience, seminars, and conferences Two to four years proven computer operations experience Proven ability to administer workload management strategies Proven ability to provide written input for performance appraisals Provide mentoring, coaching, and constructive feedback to maintain the esteem of staff Advance knowledge of PCs, Windows operating systems, NT, LAN/WAN configurations, peripheral hardware Good understanding of the OSI model used in WAN/LAN administration First point of contact for Sprint and regional offices to troubleshoot issues relating to satellite offices WAN/LAN distributed network components. Proven Client Openview experience Experience with drawing packages such as Visio, or AutoCAD Excellent interpersonal skills conducive to working in a team environment with all levels Project management methodology knowledge Effective time management skills Written communication skills to develop processes and procedures Information gathering skills May require standing and lifting depending on specific assignments Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Nesco Resource, San Leandro , Computer Operator, IT / Software / Systems , Rancho Cordova, California