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Assistant Store Leader

Company: Eileen Fisher
Location: San Leandro
Posted on: August 6, 2022

Job Description:

EILEEN FISHER JOB POSTINGJob Title: Assistant Store Leader Posting Date:8/3/2022

EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last-and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person-our employees, our customers and those who make our clothes-and are committed to creating conditions that empower people. It s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability and transparency.Values Statement:As a founder lead Company, our values are deeply embedded in and shape our culture. Our values are the shared responsibility of every position and are intended to be infused in all that we do; how we show up, how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability allows us to protect our limited natural resources, fight climate change and shift the fashion industry towards circularity. We are authentic We thrive in connection We trust each other We innovate through creativity We are committed to the health of the whole We are united by purpose

As an Assistant Store Leader, you will partner with the Store Leader to drive and participate in all activities that support achieving store business objectives, while creating an unsurpassed service culture. You will perform with high integrity in business strategy, individual/team growth and development, and operational excellence. You will be a dynamic and inspiring leader who fosters strong internal and external relationship building skills. As an integral part of the leader team, you will emulate the brand as an Eileen Fisher Ambassador by embracing the values, purpose and strategic objectives of the company. You will actively support our Diversity, Equity, & Inclusion values and demonstrate a commitment to Sustainability.Summary of Duties and Responsibilities:Business, Strategy and Vision Develop and implement business strategy in collaboration with the Store Leader to enhance sales and sustain business growth. Support Store Leader to drive and maximize sales performance to achieve the overall sales budget objectives while ensuring operational integrity and achieving profitably. Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided. Partner with the Store Leader to train and communicate current product knowledge and Sustainability Commitments to all associates. Ensure the team is fully educated on the brand and seasonal strategies, and our current commitments to the environment, fair trade, and human and animal rights Co-Lead the team to consistently establish relationships and build the Brand within your community. Co-Lead annual compensation process in conjunction Store Leader. Possess openness to experience our product, stylishly wardrobing self and customers. Proactively follow, industry news, technology, and analyze key competitors in the market.Leadership and People Management Attract, recruit, and retain a high performing diverse team. Build a talent pipeline through networking. Build a culture that fosters Diversity, Equity and Inclusion by ensuring all employees engage with and participate in the company-provided DEI tools and education Ensure a consistent and branded onboarding experience for all new hires. Support the Store Leader in managing staffing budget and allocate staff resources and scheduling to effectively drive sales and ensure excellent customer service. Partner with Store Leader to conduct coaching sessions with store team to review performance and provide constructive, timely feedback. Participate in annual Development Dialogue process; identify and co-create development action plans for each team member in conjunction with the Store Leader. Partner with Store Leader on all employee relations issues to ensure effective resolution. Foster teams ongoing growth and development. Display a strong commitment to self-development and growth.Client Development Manage the achievement of business objectives by utilizing a client strategy to retain and attract potential clients. Maximize all available technology to support customer-outreach; such as CRM (Customer Relations management), Gage, Virtual-Events and Appointments, Company-produced videos, Facetiming, and Texting (using store iPads). Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events. Co-Lead the team on executing superior customer service, including after sales experience to increase and retain customer loyalty. Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team. Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Awareness of all our business channels.Operational Excellence Recap store performance and report current business trends, that covers every aspect of the business. Collaborate with P&C Partners (HR), Payroll and Store Ops by executing and following all company policies and procedures. Participate in annual Loss Prevention audits and ensure inventory shrinkage is below company target. Responsible for accurate incoming and outbound merchandise shipments and requests. Partner with Store Leader to ensure adequate floor coverage and timely submission of payroll data for all employees in keeping with staffing budget. Responsible for implementing visual merchandising presentations and maintaining standards. Embrace technology. Performs other related duties and assignments as required.PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED. Education: Bachelor s Degree in a related field is preferred; may be offset by experience.Required Skills &Experience:Minimum of 2+ years of sales management experience in retail, or service-related industry, notincluding additional successful retail selling experience. Ability to analyze selling reports, identify business trends, and react quickly to the needs of thebusiness. Proven ability to drive positive customer experiences that build loyalty and deliversmeasurable results. Develop strong relationships with customers, team, and retail partners with effectivecommunication. Ability to manage competing priorities in a fast-paced environment. Industry awareness and strong business acumen with an entrepreneurial spirit. Strong verbal and written communication skills and excellent organizational skills. Provide ongoing development and coaching to team. Communicates and identifies strategies to ensure performance standards are met. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; POSand OMS systems. Passion for the Fashion Industry. Flexibility to work a retail schedule, a minimum for 40 hours a week, which will includeevenings, weekends and holidays. Ability to lift up to 35 lbs. at floor level and/or team lift when necessary. Ability to walk/stand for long periods of time, climb ladders, twist, bend and stoop to retrieveitems from floor, shelves, and hooks.Supervises: Sales/Stock AssociatesReports to: Store LeaderHas Contact With: All DTC PartnersEILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace freefrom harassment and discrimination. We are committed to recruiting, hiring, training and promotingqualified people of all backgrounds, and make all employment decisions without regard to anyprotected status.Location: Work Schedule: FT, evenings, weekends, holidays Exemption Status: Uniform/Clothing Allowance: Yes

Keywords: Eileen Fisher, San Leandro , Assistant Store Leader, Hospitality & Tourism , San Leandro, California

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