Operations Lead
Company: BevMo
Location: San Leandro
Posted on: August 2, 2022
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Job Description:
Job DescriptionGeneral Summary: The Operations Lead (OL) reports
to the Omni Store Manager (OSM) and is responsible for driving a
positive customer experience and all workflow related to assigned
area of responsibility (AOR) including, but not limited to, sales,
customer experience, merchandising, product flow, pricing, and
inventory management. Leads and directs workload of Omni Associates
in AOR and partners with the OSM and Assistant Omni Store Manager
on company initiatives . The OL is responsible for ensuring order
accuracy and fast, efficient delivery to our customers through all
e-commerce platforms. Key Roles and Responsibilities: Model company
values in all actions, communication and decision-making Provide
direction, support, and ongoing feedback to Omni Associates Assist
in conducting observation and coaching of Omni Associates
Consistently create a positive customer experience through the
utilization of the sales and customer service programs Assist with
all Omni operations and assume responsibility for assigned category
or Area of Responsibility (AOR). Execute: E-commerce standard
operating procedures (SOP) V isual and merchandising standards for
retail operations Pricing, signage, and displays accurately
Merchandising direction, customer campaigns, and sales promotions
Contribute to the monitoring and management of controllable
expenses Regularly communicate with the Omni Store Manager to
discuss strengths, opportunities, and trends in business Ensure
departmental responsibilities are prioritized and executed as
outlined in the Area of Responsibility (AOR) guidelines Support the
Leader on Duty (LOD) Program to ensure Omni Associates are
providing exceptional customer service Ensure the team operates in
accordance with company policies and procedures Ensure the team
follows federal, state, and local regulations, including ABC, Food
Handling and Weights and Measures regulations Perform other duties
as directed by management Requirements Skills Required:
Communication: Provide the information required by others in a
concise, direct, and unambiguous way. Strive to ensure that the
receiver clearly understands the specifics of the message and are
able to listen to, receive, and understand messages conveyed by
others Driving Results: Motivate individuals to achieve and exceed
goals by establishing accountabilities, clarifying performance
expectations, agreeing to high standards and measures, monitoring
and reviewing performance, and providing timely and relevant
feedback. Planning and Priority Setting: Demonstrate an ability to
set objectives and goals and organize work appropriately to meet
and exceed goals Collaboration and Teamwork: Work interdependently
and collaboratively with others to achieve mutual goals.
Subordinate individual aims in the interest of working with others
in a way that promotes and encourages each person's contributions
toward achieving optimal outcomes Service Focus: Place emphasis on
creating customer loyalty by continually enhancing the customer
experience. Show the capacity to identify and understand the needs
of the customer, manage expectations and give priority to meeting
and exceeding those needs Willingness to work a variety of
scheduled shifts Lifting and merchandising products (duties include
stocking shelves, receiving shipments, carrying orders to customer
or driver vehicles) Education & Experience: 1-2 years of experience
at the management or supervisory level in a retail environment,
warehouse management, logistics or restaurant industry
Keywords: BevMo, San Leandro , Operations Lead, Hospitality & Tourism , San Leandro, California
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