Branch Support Specialist (Customer Service)
Location: San Leandro
Posted on: January 15, 2022
Location: San Leandro, California, United States
Work Location Type: Onsite
Compensation: Commensurate with Experience
Apria Healthcare's mission is to improve the quality of life for
our patients at home. We are looking for empathetic, thoughtful and
compassionate people, to meet the needs of our patients. Already an
industry leader in healthcare services, we provide home respiratory
services and select medical equipment to help our patients sleep
better, breathe better, heal faster, and thrive longer.
This role is responsible for supporting daily operations of the
local branch office and delivering customer happiness through
effective communication, problem solving, and efficient processes.
This role is not eligible for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Answer incoming patient and referral source calls received at the
local branch related to new orders, and ongoing patient service
needs such as troubleshooting, order status and other general
+ Complete outbound calls to patient and referral sources regarding
order receipt confirmation, documentation requirements, insurance
benefits, patient scheduling, order status and patient Wellness
+ Review incoming faxed orders and determine action to be
+ Collaborate with back-office qualification teams to facilitate
timely processing of orders.
+ Partners with Sales team to obtain complete and accurate
documentation based on payor and other regulatory requirements.
+ Greets and supports walk in customers.
+ May assist with coordination of patient Positive Airway Pressure
(PAP) classes, including assembly of paperwork instructions and
other non-licensed activities as defined by policy.
+ May conduct downloads of recording devices such as apnea
monitors, oximeters, CPAP devices, and other respiratory equipment
+ Handle requests for audit and documentation purposes.
+ Collect payment and billing information as needed.
+ Order inventory or office supplies.
+ Performs other duties as required.
Minimum Required Qualifications
Education and/or Experience
+ Education or experience equivalent to a high school diploma is
+ At least two years related experience in an office environment is
Certificates, Licenses, Registrations or Professional
SKILLS, KNOWLEDGE AND ABILITIES
+ Good organizational skills.
+ Strong customer relations and problem-solving abilities.
+ Strong phone skills.
+ Strong interpersonal and teamwork skills.
+ Ability to multi-task effectively.
+ Ability to communicate effectively in person, on the phone and
+ If participating in coordination, delivery, function testing or
downloads of respiratory equipment, all applicable competency
testing must be completed prior to conducting those activities.
+ Microsoft Office programs.
+ Basic printing/faxing/scanning.
+ English (reading, writing, verbal).
+ Basic Math Skills
This is a stationary position that requires frequent sitting or
standing, repetitive wrist motions, grasping, speaking, listening,
close vision, color vision, and the ability to adjust focus. It
also may require occasional lifting, carrying, walking, climbing,
kneeling, bending/stooping, twisting, pulling/pushing, walking,
bending, stooping, and reaching above the shoulder. This position
also may require the occasional lifting of equipment up to 50
The essential duties and responsibilities, physical requirements,
and work environment described above are representative of those
typically required for this position but may vary depending on
staffing and business needs at specific locations. The inclusion or
omission of a specific duty or physical requirement is, therefore,
not determinative of whether that function is essential to a
specific individual's position. Reasonable accommodations will be
provided to assist or enable qualified individuals with
disabilities to perform essential functions.
Comprehensive benefits package offered for eligible employees:
+ Competitive salary
+ Ability to have early access to earned wages
+ Medical, Dental and Vision
+ Healthcare Flexible Spending Accounts and Healthcare Savings
+ Life, AD&D and Disability Insurance
+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave
& Paid Holidays
+ 401K Savings Plan (available immediately)
+ Educational Assistance
+ Employee Referral Reward Program
+ Employee Discount Programs
+ Company Paid Employee Assistance Plan (available immediately)
+ We recognize our veterans by offering a company paid day off for
+ Career Advancement/ Development Opportunities
+ Compensation is commensurate with experience
+ Annual compensation is based on a 40 hour week
+ Current range $18.00-22.00
As an EOE/AA employer, Apria Healthcare is committed to providing
all applicants and employees with equal access to employment
opportunities, regardless of sex, race, age, color, national
origin, disability, pregnancy, religion, genetic information,
sexual orientation, transgender status, gender identity, marital
status, veteran status, or any other characteristic protected by
federal, state, or local law. Apria Healthcare shall abide by the
requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These
regulations prohibit discrimination against qualified individuals
on the basis of protected veteran status or disability, and require
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans
and individuals with disabilities. AA/EOE, M/F/Disability and
Keywords: Apria, San Leandro , Branch Support Specialist (Customer Service), Hospitality & Tourism , San Leandro, California
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