Director, Ambulatory Access & Revenue Operations
Company: Alameda Health System
Location: San Lorenzo
Posted on: January 7, 2026
|
|
|
Job Description:
Responsible for access and revenue operations of scheduling,
registration, referral staff across all ambulatory clinic sites,
the call center and referral/authorization units supporting
ambulatory clinics. DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE:
Following are the duties performed by employees in this
classification. However, employees may perform other related duties
at an equivalent level. Not all duties listed are necessarily
performed by each individual in the classification. Supervises
staff and manages employee performance; provides on-going
performance feedback, addresses problems, orients and trains
employees, verifies competency and identifies and suggests ways to
develop skills; monitors workflow. Directs the Ambulatory Care
Services access (scheduling, registration, and referral
coordination and revenue cycle operations (billing, claims,
denials, authorizations, registration related edits, education with
clinicians) at multiple sites; Wellness Centers and Clinics, Call
Center, and Referral Unit. . Access – scheduling, registration, and
referral coordination. Revenue – billing, claims, denials,
authorization, and registration impact Determines access and
revenue cycle impact and goals tied to performance; analyzes all
existing reporting tools and develop data to establish performance
goals; implements quality assessment and improvement initiatives;
measures and reports performance internal and external customer
satisfaction surveys and methods for rewarding evidence of progress
and improvement; communicates goals to all levels of staff and
regularly assesses achievement; collaborates with clinicians and
services to advance revenue cycle improvements. Develops training
resources to provide continuous education for all staff; works with
Department of Social Services to provide ongoing training in all
aspects of Medi-Cal and other financial assistance program for all
staff engaged in Financial Counseling. Develop and implement
performance improvement activities across all primary and specialty
care clinics in an effort of identifying areas of opportunities for
improving patient care and financial outcomes, defines strategies
to achieve enhancement, defines process and outcomes measures to
monitor effectiveness of initiatives, and communicates to the
health system. Cross trains and utilizes creative staffing models
to enhance staff development and job satisfaction; participates
with Community groups and participate with marketing efforts to
grow AHS’s business plan. Performs critical analysis of performance
of all information systems and work place environments; prioritizes
improvement to our our electronic health record; identifies new
systems and make recommendations regarding integration of disparate
systems to achieve efficient communication between facilities and
functions. Works collaboratively with other departments to support
processes and systems for registration are standardized and
optimized for efficient and effective flow of patients within the
departments and organization. Performs other duties as required.
MINIMUM QUALIFICATIONS Any combination of education and experience
that would likely provide the required knowledge, skills and
abilities as well as possession of any required licenses or
certifications is qualifying. Required Education: Bachelors Degree
in a relevant field from an accredited college or university.
Preferred Education: Master’s Degree in health care administration
or a related field. Required Experience: Five years of
progressively responsible management experience in a health-system
based environment, including oversight of registration, referrals,
and access or revenue cycle areas. Preferred Experience: Experience
in public health system facility (with acute and outpatient care),
FQHC experience, and prior experience managing call centers and
referral/authorization processes. The pay range for this position
reflects the base pay scale for the role at Alameda Health System.
Final compensation will be determined based on several factors,
including but not limited to a candidate’s experience, education,
skills, licensure and certifications, departmental equity,
applicable collective bargaining agreements, and the operational
needs of the organization. Alameda Health System also offers
eligible positions a generous comprehensive benefits program.
Keywords: Alameda Health System, San Leandro , Director, Ambulatory Access & Revenue Operations, Healthcare , San Lorenzo, California
