Team Manager, Branch Operations
Company: Apria Healthcare
Location: San Leandro
Posted on: January 12, 2021
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Job Description:
Job SummaryABOUT THE COMPANYApria Healthcare's mission is to
improve the quality of life for our patients at home. We are
looking for empathetic, thoughtful and compassionate people, to
meet the needs of our patients. Already an industry leader in
healthcare services, we provide home respiratory services and
select medical equipment to help our patients sleep better, breathe
better, heal faster, and thrive longer.JOB SUMMARYTeam Managers
will supervise full-time/part-time employees who are in contact
with our patients and customers in person and via email, phone,
live chat and other methods. Most importantly, this position
provides guidance and leadership for staff to ensure employees are
achieving customer happiness through effective communication,
problem solving, and efficient processes. Key responsibilities for
creating a positive, employee-centric environment include: *
Creating an inspiring team atmosphere with an open communication
culture.* Setting clear team goals.* Motivating team members to
perform their best.* Listening to team members' feedback and
resolving any issues or conflicts.* Recognizing high performance
and reward accomplishments.* Encouraging creativity.* Suggesting
and organizing team-building activities.ESSENTIAL DUTIES AND
RESPONSIBILITIES* Delegate tasks and set deadlines.* Oversee
day-to-day operation.* Monitor team performance and report on
metrics.* Perform quality checks on individual work performance,
identify training needs, and provide coaching.* Ensures team
members complete order processing using current tools, processes
and technology.* Oversees engagement of patients and referral
sources in order status, ensuring timely follow-up as needed.*
Responsible for front desk reception area and the supervision of
Branch Coordinators. * May assist in implementing new policies and
programs. * May assist Sales when necessary to maintain contact
with major accounts and key referral sources within branch
territory.* Performs other duties as required.SUPERVISORY
RESPONSIBILITIES* This position supervises all direct reports of
the department and is responsible for the performance management,
hiring, and discipline of direct reports within the department. *
Provides direction and guidance in work assignments. * Provides
timely coaching and feedback to staff. * Ensures work assignments
are completed accurately, efficiently and timely. Minimum Required
QualificationsMINIMUM REQUIRED QUALIFICATIONS Education and/or
Experience* Proven work experience as a team leader or supervisor.*
In-depth knowledge of performance metrics.* Good PC skills,
especially MS Excel.* Degree in management or training in team
leading is a plus.SKILLS, KNOWLEDGE AND ABILITIES* Patient-Focused:
You start with the patient and work backwards. You invest the time
and energy to understand the patients' objectives, then tie all
your activities directly to the achievement of those objectives.*
Action-Oriented: You thrive as a self-starter who proactively
senses and responds to problems and opportunities and requires
minimal supervision.* Collaborative: You love teamwork. Your
colleagues love having you on the team. You work well across
functions and groups.* An Effective Communicator: You write and
speak clearly, concisely and with a spirit of partnership. You
actively inform and inspire with your messaging. You speak plainly
and are transparent with your business colleagues.* Energetic &
Passionate: Your passion and energy for health and well-being is
deeply founded in your desire to help others and to be a positive
role model.* Relationship Builder: You excel in getting people
involved and building a network of contacts that allow you to
multiply your influence on the organization.Certificates, Licenses,
Registrations or Professional Designations* N/AComputer Skills*
Intermediate skills in Access, Excel, PowerPoint, MS Project,
Visio, WordLanguage Skills* English (reading, writing,
verbal)Mathematical Skills* Intermediate level mathematical
proficiency, with a strong ability to understand, interpret and
develop spreadsheet data.PHYSICAL DEMANDSThis is a stationary
position that requires frequent sitting or standing, repetitive
wrist motions, grasping, speaking, listening, close vision, color
vision, and the ability to adjust focus. It also may require
occasional lifting, carrying, walking, climbing, kneeling,
bending/stooping, twisting, pulling/pushing, walking, bending,
stooping, and reaching above the shoulder.--This position also may
require the occasional lifting of equipment up to 50 lbs. OTHER
INFORMATIONThe essential duties and responsibilities, physical
requirements, and work environment described above are
representative of those typically required for this position but
may vary depending on staffing and business needs at specific
locations. The inclusion or omission of a specific duty or physical
requirement is, therefore, not determinative of whether that
function is essential to a specific individual's position.
Reasonable accommodations will be provided to assist or enable
qualified individuals with disabilities to perform essential
functions.EEO StatementAs an EOE/AA employer, Apria Healthcare is
committed to providing all applicants and employees with equal
access to employment opportunities, regardless of sex, race, age,
color, national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet
Keywords: Apria Healthcare, San Leandro , Team Manager, Branch Operations, Executive , San Leandro, California
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