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KPPAAC Receptionist

Company: Kaiser Permanente Zion Medical Center
Location: San Leandro
Posted on: January 10, 2022

Job Description:

Provides administrative support associated with office operations. Performs payroll function for non-nursing personnel. Covers for staffing assistant as needed. Duties may deal with complex and confidential departmental information. Maintains confidential department files and records. Screens telephone calls/visitors, and refers calls/visitors to appropriate staff members. Interprets policies and procedures in response to inquiries. Essential Functions: Maintains an accurate resident census organized by resident name and room number. Maintains an accurate list of emergency telephone numbers. Maintains an accurate list of medical staff telephone numbers. Operates the facility paging system. Operates the facility telephone system. Communicates effectively on the telephone and in person, especially in difficult or conflictual situations. Appears neat, clean and appropriately dressed at all times, and presents an appearance acceptable to residents and to the public. Receives, sorts and distributes mail accurately. Handles emergency situations in a calm, effective manner. Follows fire and disaster procedures, both during drills and actual disasters. Communicates and works cooperatively with all facility staff. Screens and directs all incoming calls appropriately. Answers all inquires according to facility release of information policies and procedures. Enforces visitation policies and procedures. Screens all individuals coming into the facility and exercises good judgment in granting entrance. Handles all correspondence assigned. Interacts with residents or their representative(s) and directs them to appropriate departments or individuals. Perform other related duties as directed by supervisor.Grade 50 Basic Qualifications: - Minimum two (2) years administrative secretarial/administrative or comparable experience. - Experience in a skilled nursing facility (SNF) environment highly preferred. - Prior nursing experience preferred. - High school graduate or equivalent. - Business school/college level courses preferred. - Advanced writing and arithmetic skills required. - Ability to respond to top level management inquiries and assemble highly confidential/sensitive information. - Excellent organizational, interpersonal, written and verbal communication skills required. - Strong customer service skills required. - Proven ability to communicate effectively with all levels of management, both internally and externally. - Proficient with software used by the department (i.e., Kaiser Permanente Payroll System, HRRT, MS Word, Excel). - Word processing Speed: 40 wpm preferred. - Must be able to work in a Labor/Management Partnership environment.

Keywords: Kaiser Permanente Zion Medical Center, San Leandro , KPPAAC Receptionist, Administration, Clerical , San Leandro, California

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